30-Day Money-Back Guarantee
We stand behind the quality of our services. If you're not satisfied with your move, you may be eligible for a partial or full refund within 30 days of service completion.
Our Commitment to You
At Mamur Inc., customer satisfaction is our top priority. We understand that moving is a significant event, and we want you to feel confident choosing our services. Our refund policy is designed to be fair, transparent, and easy to understand.
Eligibility for Refunds
You may be eligible for a refund in the following situations:
- Services were not provided as described in the agreement
- Significant delays caused by our team (not weather or access issues)
- Damage to items due to negligence by our movers
- Cancellation of services with appropriate notice (see below)
- Overcharges or billing errors
Refund Timeline
Cancellation Refunds
Our cancellation refund policy is based on when you notify us:
Non-Refundable Situations
Refunds may not be available in these circumstances:
- Delays caused by weather, traffic, or road conditions beyond our control
- Access issues at pickup or delivery locations not communicated in advance
- Damage to items that were improperly packed by the customer
- Changes in moving scope requested by the customer after service began
- No-show by customer at scheduled pickup or delivery time
How to Request a Refund
To request a refund, please follow these steps:
- Contact us within 30 days of your service date via phone or email with your booking reference number
- Provide documentation including photos of any damage, receipts, or other relevant evidence
- Describe the issue clearly and explain why you believe a refund is warranted
- Wait for our response — we'll review your request and get back to you within 7 business days
Contact Us
For refund requests or questions about this policy, please reach out to us:
Mamur Inc.
8100 Grand Ave Apt 3S, River Grove, IL 60171
Phone: +1 224 261 2430
Email: info@mamurinc.com